Not-for-profits are too important to fail. They offer critical services to the most vulnerable. In robust economies, NFPs struggle with business resilience at the best of times. In crisis? The stakes can mean do or die, on all fronts. Toni Pergolin is CEO and President of Bancroft, one of the largest healthcare providers in New Jersey. She led a huge turnaround in an organisation that was facing significant financial difficulties. Ten years later, Bancroft is now thriving and has doubled in size. In our interview she shares her insights and priorities in leading through this turnaround, and what is practical and applicable to NFPs and leaders in any business today.

Why you should listen:

• If you are a CEO shouldering responsibility for dealing with a crisis and how you can deal with the pressure

• To learn lessons from those organisations who don’t make it and help you to make decisions faster

• Help you decide what you can do right now, today, to help chart the course through uncertain times

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