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Expect crisis on your leadership journey - and know the skills you need
Not-for-profits are too important to fail. They offer critical services to the most vulnerable. In robust economies, NFPs struggle with business resilience at the best of times. In crisis? The stakes can mean do or die, on all fronts. Toni Pergolin is CEO and President of Bancroft, one of the largest healthcare providers in New Jersey. She led a huge turnaround in an organisation that was facing significant financial difficulties. Ten years later, Bancroft is now thriving and has doubled in size. In our interview she shares her insights and priorities in leading through this turnaround, and what leadership skills are practical and applicable to NFPs and leaders in any business today.
Why you should listen: leadership skills to guide you through a crisis
If you are a CEO shouldering responsibility for dealing with a crisis and how you can deal with the pressure
Learn lessons from those organisations who don’t make it and help you to make decisions faster
Help you decide what you can do right now, today, to help chart the course through uncertain times
We explore communication and innovation and other essential leadership skills
Innovating in a time of crisis - it can actually be a positive catalyst to try new things for long-term benefits
The change of perception about not-for-profits more broadly and what needs to happen so we can encourage NFPs to deliver better and more innovative programs
Communication through crisis to large staff groups: what you can do to make sure the message cascades effectively - an essential leadership skill
👉🏼 Want to share your experience? Ask a question? Share a resource? Jump on our podcast Facebook page here.
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SHOWNOTES:
Toni’s book:
Too Important to Fail - Leadership Lessons for Nonprofits
Toni’s websites:
About Toni Pergolin
Leadership skills specific to NFPs with Toni Pergolin
Toni Pergolin, author of Too Important to Fail: Leadership Lessons for Nonprofits, is a highly regarded strategic leader with acute financial acumen who has successfully grown companies organically through mergers and acquisitions.
Currently serving as President and CEO of Bancroft, one of the largest human services providers in New Jersey and the Greater Philadelphia region, she has more than doubled the size of the company in ten years. Her ability to lead nonprofit organizations with a focus on delivering excellence with a healthy margin has resulted in a decade of profitable returns enabling reinvestment in the organization’s mission.
Pergolin was selected as one of the 50 most influential people in South Jersey by South Jersey Biz in 2015, was among The Who’s Who in Healthcare in South Jersey in 2017 and was included in SJ Magazine’s Women of Excellence in 2019.
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Related Episodes on Leadership Skills
E106 - Make better decisions, less risk, more peace of mind - Interview with Bryan Whitefield
E17 - CEO Lifeline, Carrie Leeson: Compassion Trumps Competition
E21 - Business and Community: An Advocacy Opportunity, with Susan Helyar, ACTCOSS
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About your podcast host, Canberra leadership expert Zoë Routh:
Zoë Routh is one of Australia’s leading experts on people stuff - the stuff that gets in our way of producing results, and the stuff that lights us up. She works with the growers, makers, builders to make people stuff fun and practical.
Zoë is the author of four books: Composure - How centered leaders make the biggest impact, Moments - Leadership when it matters most, Loyalty - Stop unwanted stuff turnover, boost engagement, and build lifelong advocates, and People Stuff - Beyond Personalities: An advanced handbook for leadership. People Stuff was awarded Book of the Year 2020 by the Smart WFM Australian Business Book Awards.
Zoë is also the producer of The Zoë Routh Leadership Podcast.