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Our leadership language sets the tone
Ever been told that your behaviour was having a negative impact on others? This kind of feedback is confronting! None of us intentionally try to be a jerk. And yet we might be coming across as less than our ideal selves. There are important people reading maps to be mindful of, and language patterns to navigate.
Why you should listen: communication is a must-have leadership skill
Dig below the surface and map read human emotions with this change trigger tool
Be mindful of language patterns that are aggressive and passive aggressive (3 types to avoid)
Why you need to avoid dramatic and downplaying language
We explore leadership strategies for avoiding triggers
#boundlessleadership
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Shownotes:
Change triggers that cause an Amygdala Hijack:
Uncertainty, belonging-ness and being excluded, lack of fairness, overwork, threats to status, overwork. Please see the work of Australian neuroscientist David Rock for more info.
Amygdala Hijack Language Patterns:
FIGHT mode - BACK TALK: dominating, using absolutes like must, need, should, always, never, being dismissive or attacking.
FLIGHT mode - SOUR TALK: sarcasm, needling, jibes, changing the subject, or withdrawing.
FLIGHT mode - SWEET TALK: sugar coating, dancing around the issue, trying to soften the blow.
Be mindful of DRAMATIC language: hyperbole, exaggeration, emotive narrative.
And the DOWNPLAY: over simplifying or understating.
Be DIRECT instead: state the facts without emotion or exaggeration.
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Related episodes on leadership effectiveness:
E90 - How to move from Expert to Team Leader
E89 - Book review of Joyful by Ingrid Fetell Lee
E88 - Stop burnout now! There is a better way
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About your host, Canberra leadership expert Zoë Routh:
Canberra based leadership expert Zoë Routh shares leadership strategies for avoiding triggers
Zoë Routh is one of Australia’s leading experts on people stuff - the stuff that gets in our way of producing results, and the stuff that lights us up. She works with the growers, makers, builders to make people stuff fun and practical.
Zoë is the author of four books: Composure - How centered leaders make the biggest impact, Moments - Leadership when it matters most, Loyalty - Stop unwanted staff turnover, boost engagement, and build lifelong advocates, and People Stuff - Beyond Personalities: An advanced handbook for leadership. People Stuff was awarded Book of the Year 2020 by the Smart WFM Australian Business Book Awards.
Zoë is also the producer of The Zoë Routh Leadership Podcast.