Losing good staff is a serious bummer. It’s disruptive and costly. Our Boundless Team falters as we scramble to fill the void left behind. As a leader, it’s hard not to feel hurt and betrayed by someone we value deciding to leave. The default is to simmer with resentment and blame them for lack of loyalty.

If we don’t ask, “Could I have done anything differently?” we miss an opportunity to improve. The first area to look at improving is an underrated one: recognition. It’s a simple thing to implement, with astounding results.

Consider this insight from O.C Tanner*: