“We’re stuck with a system where the CEO bulldozes bad decisions that costs us hours to fix up. I have a colleague who spent the best part of year, and about half a million dollars in lost productive time, cleaning up one of these messes that should never have been.”

That’s an enormous productivity loss. Can you spot the friction point?

Say ‘productivity’ and what springs to mind? Calendars? Task lists? Document management systems?

Yes, all these things are important. But so are these things, and they are often neglected:

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