I think it's every leader’s dream that staff show up excited to be at work, play hard all day, produce amazing results, and pledge undying loyalty to the company. Then reality hits.

Leaders get disillusioned when staff don't seem to care as much as they do. They don't put in as many hours or see the bigger picture like they do. Then the complaints start: Staff have a sense of entitlement! They're not performing at the right level! They’re not the right fit!

Some of this may be true.

And yet, blaming the symptom won't fix the cause.

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